Terms of service

This website is owned and operated by LUXEMETTLE (referred to as “we”, “us”, or “our”). By visiting, accessing, or using this website in any manner, you agree to comply with and be bound by the following Terms & Conditions, along with our Privacy Policy, Return Policy, and other applicable policies (collectively referred to as the “Website Policies”). These terms apply to all visitors, users, and customers who access or use this website.
By continuing to browse or use our website, you confirm that you have read, understood, and agreed to all the policies governing the use of this platform.
LUXEMETTLE reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. It is the responsibility of users to review this page periodically for any changes. Continued use of the website after updates are posted will constitute acceptance of the revised terms.

Pricing & Currency
All product prices listed on the website are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. As per Indian tax regulations, a Goods and Services Tax (GST) of 3% is applicable on jewellery products, and this amount is already included in the displayed product price unless specifically mentioned.
Domestic shipping charges, if applicable, will be clearly mentioned during checkout.
Before completing your purchase, we recommend carefully reviewing your Order Summary, including the selected product, size, customization details, and shipping address. Once you proceed to the payment stage and complete the transaction, the order will be considered confirmed.
For international orders, any customs duties, import taxes, or additional charges imposed by the destination country are the sole responsibility of the customer and must be paid upon delivery or as required by the destination country's regulations.

Accepted Payment Methods
We currently accept the following payment methods:

  • Credit Cards
  • Debit Cards
  • Net Banking
  • Other payment methods supported by our payment gateway at checkout

All payments are securely processed through trusted payment gateways to ensure safe transactions.

Credit Card Authorization
When making a payment using a credit or debit card, there may occasionally be a short delay between the payment being initiated and confirmation being received from the bank through the payment gateway.
In rare situations, payments may fail due to bank server downtime, maintenance activities, or technical issues on the issuing bank’s side. If such a situation occurs, the transaction may be declined. In such cases, our support team may contact you to assist with completing the order.

Order Processing & Shipping
Once an order is successfully placed, you will receive an order confirmation email.
Orders are typically processed and dispatched from our facility within 3–4 working days, unless the product requires customization or a different dispatch timeline is specified.
After dispatch, you will receive an email containing shipping confirmation and tracking details.

Estimated delivery timelines:

  • Domestic Orders: 3–5 working days after dispatch
  • International Orders: 10–15 working days after dispatch (may vary depending on customs clearance and location)

Limitation of Liability
Your use of this website and any information available on it is entirely at your own discretion and risk. LUXEMETTLE does not guarantee the accuracy, completeness, reliability, or suitability of the information presented on this website.
To the fullest extent permitted under applicable laws, LUXEMETTLE shall not be held liable for:

  • Any decisions or actions taken based on the information available on this website

  • Any direct, indirect, incidental, special, or consequential damages arising from the use of this website

  • Any misuse of the website or the information provided on it

  • Any loss or alteration of information transmitted through this website

  • Technical errors, interruptions, server failures, or viruses that may affect website functionality

  • Allergic reactions or sensitivities that may occur due to the use of metals or materials used in our products

  • Temporary unavailability of products listed on the website

  • Inability to access the website due to technical or network issues

  • Loss of confidentiality of information transmitted through the website LUXEMETTLE also does not guarantee uninterrupted or error-free access to the website.

Intellectual Property
All content available on this website, including but not limited to designs, images, text, graphics, logos, product designs, and brand elements, is the exclusive property of LUXEMETTLE and is protected under applicable copyright and intellectual property laws.
Accessing this website does not grant users any ownership rights over its content.
The materials on this website are intended solely for personal and non-commercial use. Any unauthorized use, including reproduction, distribution, modification, transmission, or display of website content without prior written permission from LUXEMETTLE, is strictly prohibited and may result in legal action under applicable laws.