Refund policy
Return Policy
At LUXEMETTLE, every piece of jewelry is thoughtfully designed and meticulously handcrafted to ensure exceptional quality and craftsmanship. We are committed to delivering products that meet the highest standards and provide a seamless shopping experience for our customers.
Shipping
We deliver across India through reliable courier partners and registered postal services.
For domestic orders, the estimated delivery time is 3-5 working days after dispatch. Custom-made products are generally shipped within 3-7 working days, unless a different dispatch timeline is specified for a particular item.
Shipping Charges
We offer free shipping on all domestic orders across India. No additional shipping fees are applied at checkout for deliveries within the country.
Duties & Taxes for International Orders
For international deliveries, custom duties, import taxes, or other charges are not included in the order amount. These charges are determined by the destination country’s customs authorities and must be paid directly by the customer to the shipping carrier once the shipment reaches the destination country.
Warranty
Our product warranty applies under the following conditions:
Rings
- If the band becomes misshaped
- If the polish fades abnormally
- If a diamond becomes loose or falls out
Pendants
- If the pendant becomes misshaped
- If any diamond is missing
Chains & Bracelets
- If the piece becomes misshaped
- If a chain link breaks
For ring sizing concerns, customers can request a resize. Kindly inform us of your correct ring size within 4 days of purchase when returning the ring for resizing. Return shipping costs for resizing requests will be borne by the customer.
For any warranty or return-related queries, you can contact us at luxemettle@gmail.com.
Returns & Exchanges
At LUXEMETTLE, we strive to deliver products of the highest quality.
As a general policy, products that are delivered in perfect condition are not eligible for returns or exchanges.
However, if you receive an item that is incorrect (different from your confirmed order) or has a genuine manufacturing defect, we will review the issue and arrange a replacement after verification. The correct product will be shipped to the customer within 10 working days.
Since our jewelry is handcrafted, minor variations in color, texture, or finishing may occur and are considered normal.
Customers are responsible for covering the shipping cost when returning items.
Delivery timelines for replacement products may vary depending on the customer’s location.
To initiate a return, exchange, or report a product damaged during transit, please contact us at luxemettle@gmail.com within 24 hours of receiving the product.
For international orders, LUXEMETTLE is not responsible for any duties or taxes. If a customer refuses to pay the required customs charges, the responsibility will remain with the customer.
Damages & Issues
Please inspect your order carefully upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can assess the issue and resolve it as quickly as possible.